Terms and Conditions

Cookies:

The website uses cookies to help personalize your online experience. By accessing Cakiyo, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, Cakiyo and/or its licensors own the intellectual property rights for all material on Cakiyo. All intellectual property rights are reserved. You may access this from Cakiyo for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

1. Copy or republish material from Cakiyo
2. Sell, rent, or sub-license material from Cakiyo
3. Reproduce, duplicate or copy material from Cakiyo
4. Redistribute content from Cakiyo

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Cakiyo does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Cakiyo, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Cakiyo shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Cakiyo reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

1. You are entitled to post the Comments on our website and have all necessary licenses and consents to do so.
2. The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party.
3. The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
4. The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Cakiyo a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

1. Government agencies
2. Search engines
3. News organizations
4. Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses
5. System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

1. Commonly-known consumer and/or business information sources
2. dot.com community sites
3. Associations or other groups representing charities
4. Online directory distributors
5. Internet portals
6. Accounting, law, and consulting firms
7. Educational institutions and trade associations

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Cakiyo; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Cakiyo. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

1. By use of our corporate name
2. By use of the uniform resource locator being linked to
3. Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Cakiyo's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

1. Limit or exclude our or your liability for death or personal injury
2. Limit or exclude our or your liability for fraud or fraudulent misrepresentation
3. Limit any of our or your liabilities in any way that is not permitted under applicable law
4. Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Refund Policy

Refund in cases of Cancellations are mentioned in Cancellation policy, kindly refer the same.

The acceptance of order is subject to availability of products, delivery areas and time. The order may or may not be accepted. The order might be cancelled after assessing the circumstances and communicated to customer. In such case amount paid by customer is fully refunded to Cakiyo wallet or bank account.

Only one attempt for delivery will be made. Please confirm availability of recipient before choosing delivery time. If recipient is not available at the time of delivery, second attempt will not be made and order will be cancelled. No refund will be made in such case.

The refunds are only initiated once the customer confirms over mail that where the refund has to be done - Cakiyo wallet or bank account.

Refund will be credited in Cakiyo Wallet on orders which are processing within 48 hours of delivery date

Refunds are processed to your payment method within 15 working days.

Address Change requests

Change in the address is permitted free of cost only before 24 hours of delivery.

1. If the cancellation request comes to Cakiyo before 24 hours to the start of time slot selected - 10% of order value is charged as cancellation charges. 90% refund to Bank Account. NOTE - 100% refund can be requested in Cakiyo wallet, where we waive off cancellation charges.
2. If the cancellation request comes to Cakiyo between 12 - 24 hours before the start of time slot selected then - 20% of order value will be deducted as cancellation charges. 80% refund to Bank Account. NOTE - 100% refund can be requested in Cakiyo wallet, where we waive off cancellation charges.
3. If cancellation is request comes to Cakiyo within 12 hours to the start of time slot selected - 100% of order value will be deducted as cancellation charges. 0% refund to Bank account or 0% to Cakiyo wallet applicable.

Pincode Requirements

It is user responsibility to provide correct pincode in the address of delivery. The pin code should map to the correct delivery address. Sometimes address mentioned does not correspond to the the pin code of that area.

If pin code entered in the address section is incorrect then following cases arise -

1. Address entered is of Non-Serviceable area, the order stands cancelled and NO refund will be initiated - The system checks pincode for delivery verification and may accept order when pincode entered is of serviceable area and address is not.
2. If our team contacts you regarding wrong pin in address, and you want to get delivery done to new pin code, the charges of the newly added pin code will apply. The order can not be cancelled and refunded in case you do not wish to pay for correct pin code's charges.

Cancellation Policy

Please read the below stated points for any cancellations.

Please understand that the points mentioned in the policies are with reference to the time slots on the www.cakiyo.com website selected by the user in checkout process.

Orders are processed in time slots and we accept cancellation requests with reference to time slot selected by customer in order placed. Consider conditions stated below -

1. If the cancellation request comes to Cakiyo before 24 hours to the start of time slot selected - 10% of order value is charged as cancellation charges. 90% refund to Bank Account. NOTE - 100% refund can be requested in Cakiyo wallet, where we waive off cancellation charges.
2. If the cancellation request comes to Cakiyo between 12 - 24 hours before the start of time slot selected then - 20% of order value will be deducted as cancellation charges. 80% refund to Bank Account. NOTE - 100% refund can be requested in Cakiyo wallet, where we waive off cancellation charges.
3. If cancellation is request comes to Cakiyo within 12 hours to the start of time slot selected - 100% of order value will be deducted as cancellation charges. 0% refund to Bank account or 0% to Cakiyo wallet applicable.

n any of the cases above Wallet refunds and Bank refunds can be initiated only at the discretion of company considering the reasons of cancellation like unfortunate events, calamities or unavoidable circumstances. No claims to refund can be made by customer to overrule above stated clause.

NO cancellation requests are accepted on order placed in following categories.

1. Same day delivery category - If your date of placing an order and delivery date of that order are same, we do not accept cancellation request. If you cancel it, or receiver does not receive it - you are not entitled to any refund.
2. Same day mid-night delivery orders can not be cancelled.
3. Special day orders can not be cancelled and no refund is initiated for them.

Same day Orders

We allow users to select the same date of delivery on which he/she is placing the order i.e. order delivery and order placed date is same. We attempt to do same day delivery of the requested products but DO NOT PROMISE so.

We will process same day delivery orders within 24 hours of requested date and time slot.

1. Same day delivery category - If your date of placing an order and delivery date of that order are same, we do not accept cancellation request. If you cancel it, or receiver does not receive it - you are not entitled to any refund.Cakiyo takes same day orders for day and evening time slots till 5 pm. It is attempt to do same day delivery and not a promise, though we make our 100% effort to deliver on the same date as order placed.
2. Cakiyo takes order for same day mid-night (00:00) delivery till 7:00 pm. It is attempt to do same day mid-night delivery and not a promise, though we make our 100% effort to deliver on the same date as order placed.
3. Order placed for courier products cannot be canceled after they are acknowledged at our end.
4. Delivery date selected for courier products is tentative as the delivery depends on logistics/ courier partners.
5. Usually courier products are dispatched within 2 days of placing order. It may take extra time depending on nature of product and its preparation.